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Major AGILE changes to ITIL v4 framework – last modules coming soon

The modules to be released this year are the “ITIL 4 Specialist High-Velocity IT” module and the “ITIL 4 Specialist Drive Stakeholder Value” module which have a release date of February 28th, 2020.

Two modules for the “ITIL 4 Strategic Leader” certification are scheduled for this year, but have no release date as of yet. The modules for this certification are:

What’s so different from ITIL v3 to v4?

The new version encourages organizations to break down siloes, emphasizes collaboration and communication across the organization and integrates agile and DevOps practices into the framework. ITIL 4 expands on the ideas and concepts around creating value, automating processes and improving outcome delivery. Things that won’t change include a focus on good governance, reliability, stability, information security and data security — those concepts will still carry over from ITIL 3 and past versions.


Straight from their site:

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.


Some other points of interest AXELOS lists include:

  • Impact of Cloud on IT Service Management & ITIL Lifecycle Processes
  • ITIL 4 updated for a digital world
  • Service Value System Considerations for Cloud
  • Service Value Chains. Adapted for Cloud
  • Value Stream Mapping
  • Service Financial Management
  • Service Level Agreements
  • DevOps, Change Control and Velocity of Change

For your information about the ITIL v4 updates, go directly to AXELOS’s website – https://www.axelos.com/itil-update